Can we contact our artist directly?

In short, no – because that’s what we’re here for and that’s how our artists prefer it. While we understand the desire to build a rapport with everybody that will contribute to your special day, Oberon Lane is a team of professionals. One of the reasons we can deliver a premium service is that we play to our strengths.

The artist/s’ job is to prepare music for your wedding and turn up on the day to deliver an experience that you and your guests will never forget. Their time and energy are focused on that. It is not their job to be across the details of events prior to the day, but this is where the Oberon Lane Team shines! Our job is to communicate with you. We can guide you through the process, answer your questions and liaise with the artists on your behalf. A single line of communication ensures you get accurate information and minimizes confusion. Plus, it frees up our artists to do what they do best. It’s a win/win!

Can we schedule a phone call to discuss details?

Unfortunately, no can do. We're all about keeping things in writing*. Phone calls? They're cool for chats but not great for keeping track of stuff. And with us dealing with a whopping 800+ weddings and events every year, having info at our fingertips is key. Having everything in writing means no details slip through the cracks or get lost in translation. Our very small team is often hustling through 20+ weddings a week, and with just one 'details coordinator', it's way smoother to coordinate everything through the artist brief and emails. It allows us to go back and check what we've chatted about before.

*The implementation of our no-phone-call policy stems from past challenges associated with details provided over the phone. While we've managed to avoid most mishaps, accurately recalling and notating information from phone conversations has proven fundamentally challenging. This policy is in place to ensure the smooth execution of all our clients' weddings.

What can I expect from your booking system?

Here at Oberon Lane, we run our business in a very specific and particular way. We have honed our system over many years and believe it is the most effective way to get you to your wedding day happily and with the confidence that you’ll get the best result possible. Please trust in the system, our staff and our artists – and if certain things seem unusual to you, please know that we have your best interest at heart and are nailing 800+ weddings a year. We have 100% confidence in our ‘tried and true’ system, so you’re in safe hands.

What is your process if extreme circumstances arise and my selected artist is unable to be there on the day?

While this very rarely happens, our artists are human and therefore may not be able to be there on the day. Circumstances can arise such as illness, family emergency, other life events, etc. No need to worry, though – if this happens, we will sort it out for you. We’ll always find a suitable replacement no matter what hour of day or night. That’s the best part about going through an agency; you’ll never be left high and dry without music on your wedding day. We pride ourselves on booking the most professional and high-quality musicians you can find, but we’ll always do whatever we can to make your event run perfectly to plan.

If your artist pulls out within 7 days prior to the wedding, please note that you will not be advised until AFTER we have arranged a suitable replacement – this is our protocol because we’ve found it causes the least amount of stress to the couple. You might think you would like to be kept in the loop if this happens to you, but think of it like this: letting you know prior would have no impact on the outcome; it would only cause you unnecessary stress on your wedding week. So, try to relax and know that we’ve got you covered no matter what.

What are your office hours?

We generally work on emails from around 11 am to 5 pm on Mondays, Tuesdays, and Thursdays. We find it harder to respond to everything on the weekends as we’re out playing at weddings ourselves, but we’ll do our best to get back to you as soon as possible – just know if you email us at night or on a weekend, there will be a delay in our response time.

How can we find out more about what to expect on the day?

If you want a guide to how it'll all flow on the day, check out our blog for interesting articles on how the packages work and what to expect.

What’s your payment system?

We require a 20% deposit to secure the booking. Your artist is not locked in until the deposit is received. After receiving that 20% deposit, we require no further payment from you until we prompt you to do so with your final invoice. We issue your final invoice around one month out from your wedding date, and payment is due prior to the day.

IMPORTANT: Please do not, under any circumstances, transfer any extra payments without requesting an invoice to do so. We book hundreds of weddings each year and your money will get caught up in the transaction list and not allocated to an invoice by our bookkeeper, which will cause unnecessary confusion and problems for all involved. You only need to transfer your deposit, and then the balance when you receive the final invoice.